Returns, Exchanges, Refunds

If you have an issue with your order, please contact our customer service department via chat between Monday and Friday from 10 a.m. to 4 p.m. We will do our best to respond within 24 hours.

Frequently Asked Questions

Where is my order?

To check the status of your order, please initiate a chat with our customer service team.

My item arrived damaged, can I return it?

If your item arrives in a damaged condition, you may request a replacement or a refund. In case the original item is out of stock, we will refund you. 

Our customer service team will keep you informed about the status of your refund or replacement.

During the Holiday season, our stock sells quickly. While we will do our best, we cannot guarantee a replacement will be available.

You do not need to send the damaged item back to us. 

I received the wrong item in my order, what should I do?

If you received the wrong item in your order, you can return it and request a replacement or a refund.

In case the original item is out of stock, we will refund you.

Our customer service team will keep you informed about the status of your refund or replacement. 

During the Holiday season, our stock sells quickly. While we will do our best, we cannot guarantee a replacement will be available.

We request that you return the item in its original packaging. Our customer service team will provide you with a shipping label at no cost.

I ordered the wrong item, what should I do?

If you ordered the wrong item, you can return it and we will issue a refund once we receive the item in its original packaging and in new unused condition. It will be your responsibility to cover the cost of shipping for any returns.

Our customer service team will keep you informed about the status of your return and refund.

Wrong item returns must be made within 30 days.